SERVICE HOTLINE
Office Hours
Monday to Friday
9:00 am to 6:00 pm (Closed on Sunday and Public Holidays)
Saturday
9:00 am to 12:00 pm (Closed on Sunday and Public Holidays)
Repair Service Hotlines
WhatsApp Text Message: 6803 5600Accessories/Consumables Sales Hotlines
Tel. No.: 2406 5666
Fax No.: 2408 0327
SERVICE CENTRE
Kwai Chung Customer Service Centre
1/F, Shun Hing Centre, 2 Shing Yiu Street, Kwai Chung (MTR Kwai Fong Station Exit C take a minibus no. 404M outside Metroplaza) (All accessories / consumables should be reserved via phone in advance)
Monday to Friday
- 9:00 am to 6:00 pm
Saturday
- 9:00 am to 12:00 pm
(Closed on Sunday & Public Holidays)
Tel : (852) 2406 5439
Fax : (852) 2408 1389
Tsim Sha Tsui East Station
Customer Service & Experience Centre, 9/F, Block B, Peninsula Centre, 67 Mody Road, Tsim Sha Tsui East, Kowloon (MTR East Tsim Sha Tsui Station Exit P2) (All accessories / consumables should be reserved via phone in advance)
Monday to Friday
- 9:00am to 7:00pm
Saturday
- 10:00am to 4:00pm
(Closed on Sundays & Public Holidays)
Tel : (852) 2332 5961
Fax : (852) 2782 5361
Macau Customer Service Centre and PanaShop (Open for business from 13 Feb 2026)
Avenida de Venceslau de Morais, No. 149, 2 andar - F, Edf, Industrial Keck Seng (Bloco 1), Macau
Macau Customer Service Centre (The shop will be closed after its last business day on 12 Feb 2026)
Avenida de Venceslau de Morais, No. 193~199, 5 andar - I, Edf. Industrial Nam Leng, Macau (New Address: Avenida de Venceslau de Morais, No. 149, 2 andar - F, Edf, Industrial Keck Seng (Bloco 1), Macau)
Monday to Friday
- 9:00am to 5:30pm
(Lunch Break : 1:00pm to 2:00pm)
Saturday
- 9:00am to 1:00pm
(Closed on Sundays & Public Holidays)
Tel : (853) 2836 2928
Fax : (853) 2833 6405
Macau PanaShop (The shop will be closed after its last business day on 25 Jan 2026)
Avenida do Ouvidor Arriaga, No. 56A, R/C, Edf. Tong Fong Garden, Macau (New Address: Avenida de Venceslau de Morais, No. 149, 2 andar - F, Edf, Industrial Keck Seng (Bloco 1), Macau)
Monday to Friday
- 11:00 am - 7:30 pm
Saturday
- 11:00 am - 7:30 pm (Including Sundays & Public Holidays)
Tel : (853) 2852 6286
Fax : (853) 2852 7354