AUDIO / VIDEO WARRANTY TERMS & CONDITIONS
- The Maintenance fee shall be paid before the start of the maintenance period as stated on the maintenance certificate. Otherwise an additional inspection fee will be levied.
- Maintenance fee paid is non-refundable or non-transferable under any circumstances.
- The maintenance scheme covers free repairing service on-site and/or workshop.
- With the equipment under normal use, the maintenance scheme covers all charges for repair and parts replacement of the TV listed on this certificate except replacement of all cabinet, knobs & buttons, display panel, glass, remote controller, mounting rack, external/power cables and accessories (such as AC adaptors, SD card etc.), which will be separately charged at a discount. Any defective part which has been replaced free of charge shall become the Company’s property. External aerial system is not covered and shall be chargeable.
- For dismantling/reinstatement of the TV installed at a height exceeding 2 meters from ground (measured to top of TV set), wall mounting work of the TV and during repair service, dismantling and/or hanging TV sets to the hanging rack which is not supplied by the Company etc. are not covered and shall be chargeable.
- If workshop service is needed and building without lift or lift that cannot reach the delivery address, staircase fee will be charged.
- Travelling surcharge will be levied if service is requested at Hong Kong outlying islands, remote area or restricted area. In case workshop service is needed, customer is responsible to deliver the product to our Customer Service Centre or any place in urban area, and to pick up the repaired product from the same location.
- This maintenance certificate will be void if :
- The TV has been explicitly or implicitly modified, tempered with, altered or repaired in any way by persons other than technicians of Shun Hing Electric Service Centre Ltd. (the company).
- The TV has been damaged through misuse, negligence, power interruption or abnormal voltage input, accident, natural calamities, or due to ingress of insects, foreign matters or liquid, corrosion or external factors.
- The domestic model of the product is used for industrial or commercial purpose.
- The Company is not promptly informed of change of address or ownership of the said TV.
- The TV is not fixed installation on land.
- In the event part(s) become unavailable because production of such part(s) is discontinued by the factory or suppliers, the sole remedy allowed under this agreement is a refund of the outstanding maintenance fee on a pro-rata basis calculated on the complete months being unused with our service.
- Normal maintenance service shall be provided within office hours i.e. 9:00am - 6:00pm from Monday to Friday and 9:00am – 12:00 noon on Saturday. No service will be provided on Sundays and Public Holidays except in the case of emergency and at extra charge. For safety reason, service may be suspended without prior notice in time of typhoon or rain storm.
- User is responsible for removing / reinstalling any decorations hindering the service of machine(s) and bear all costs incurred.
- Shun Hing Electric Service Centre Ltd. (the Company) shall not be liable for any direct or indirect loss or damage to any person or property, howsoever caused arising from any stoppage, breakdown or failure of the equipment.
- Nothing in this Maintenance Certificate confers or purports to confer on any third party any benefit or any right pursuant to the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any term of the Maintenance Certificate.