Shun Hing Electric Service Centre had launched “Service Pledge” since 1995, and pledged to provide quality value-added service for customers to gain customer’s trust and satisfaction.
- Repair Service Hotline and Consumable/ Accessories Sales Hotline
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Answered by designated professional staff to provide one-stop service through the support of advanced telephone and computer systems.
- Efficient and Reliable Service
On-site repair service is provided by professional technicians, with the aim of completing the repair service in the first visit.
- Punctuality
Provide on-site repair service appointment on time.
In case of special circumstances, Customer will be promptly contacted to make alternative arrangement.
- Comprehensive Service
Comprehensive and thorough inspection/ repair/ overhaul services provided in self-owned workshop and equipped by advanced equipment and instruments.
- Collection and Delivery
Collect and deliver products in according appointment time.
- Service Counter for Repair Service and Sales Counter of Consumables/ Accessories
Provide efficient and reliable service.
- Handle customer’s feedback by independent department in order to respond customers promptly and appropriately.
- Professional Technicians
Competent and professional technicians who are equipped with all-round product knowledge and experience serve customers with passion and helpfulness.
- Spare Parts
Use genuine spare parts from the original manufacturers.
- Maintenance Scheme
Ensure customer’s products are under comprehensive maintenance services.
- Quality Management System
Quality Management System is compliant to the latest ISO 9001 international standard.
- Environmental Management System
Environmental Management System is compliant to the latest ISO 14001 international standard.