Customer is required to present Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification when warranty service is required, otherwise repair service will be on chargeable basis. All fees are non-refundable.

Please refer to the details on this link. You may also visit the sales company's website for the details.

Panasonic Appliances (except LED Lighting products, Ventilating Fan, Cassette Type/ Ceiling Type/ Duct Type/FS Multi/ FSV VRF Split Type Air Conditioner, Scanner, Cordless/Corded Phone, IP Camera), please visit Panasonic HK for details.

Rasonic/ KDK/ Küppersbusch / Teka / Frostar / Doshisha / Koizumi appliances or Panasonic LED Lighting, Ventilating Fan, Cassette Type/Ceiling Type/ Duct Type/ FS Multi and FSV VRF Split Type Air Conditioner, please visit the website of Shun Hing Electric Works & Engineereing Co., Ltd for details.

Panasonic Scanner, Cordless/Corded Phone, IP Camera or Ziaino Air Treatment，please visit the website of Shun Hing Technology Co., Ltd for details.

Please contact the related sales company for the warranty card replacement.

Panasonic Appliances (except LED Lighting products, Ventilating Fan, Cassette Type/ Ceiling Type/ Duct Type/FS Multi/ FSV VRF Split Type Air Conditioner, Scanner, Cordless/Corded Phone, IP Camera), Vintec Wine Cabinet and Transtherm Wine Cabinet, please contact Shun Hing Electronic Trading Co., Ltd (Tel: 2733 3888) for further assistance.

Rasonic/ KDK/ Küppersbusch / Teka / Frostar / Doshisha / Koizumi appliances or Panasonic LED Lighting, Ventilating Fan、Cassette Type/Ceiling Type/ Duct Type/ FS Multi and FSV VRF Split Type Air Conditioner, please contact Shun Hing Electric Works & Engineereing Co., Ltd (Tel: 2861 2767) for further assistance.

Panasonic Scanner, Cordless/Corded Phone, IP Camera or Ziaino Air Treatment，please contact Shun Hing Technology Co., Ltd (Tel: 2313 0666) for further assistance.

Breville and Karcher appliances, please contact Shun Hing Innovation Concept Co., Ltd (Tel: 2313 0888) for further assistance.

Please contact the related dealer/ retail shop for the official purchase invoice replacement.

Customer is required to present Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification when warranty service is required, otherwise repair service will be on chargeable basis.

On-site Repair Service Charges

Remarks:

1. The above fee is for reference only and it is only applicable to Shun Hing group authorized Hong Kong Official goods. The On-site Service Fee is not including parts replacement fee, particular repair item and additional fee (if applicable).
2. Paid by cash or crossed cheque (payable to “Shun Hing Electric Service Centre Ltd”) to Shun Hing representative while each service is completed.
3. After the machine is checked, the on-site service fee & repair fee will be charged even though the client declines to have it further repaired, or the machine is irreparable due to the unavailability of the required parts as a result of the product obsolescence.
4. After the on-site inspection and determined the cause of the defect, our technician will quote you the repair fee and parts replacement cost.
5. If the machine requires workshop service, transportation fee will be charged. Product in the inaccessible location for truck, customer will be responsible for transporting the product to the urban area for our take back service (eg . Hong Kong outlying islands, restricted area). If the building without lift or lift that cannot reach the delivery address or carry an appliance using hand cart where truck access is unavailable, additional delivery surcharge will be applied. If the Discovery Bay Tunnel is used for repair parts/material transportation or workshop service, the customer shall pay the Discovery Bay Tunnel Fee.
6. An on-site and repair service surcharge will be levied if the machine is a parallel import goods. If the machine is irreparable due to the unavailability of the required parts, the related on-site and repair fee should still be applied.
7. Travelling surcharge HK$220 per service order will be levied if service is required at Hong Kong outlying islands, remote area or restricted area (excluding Tung Chung Town Centre and Discovery Bay).
8. Above service charges are subject to change without prior notice.
9. In the event of any dispute, our Company reserves the right to make the final decision.

Please click HERE for on-site repair service booking.

For any enquiries, please click HERE to contact us.

Carry-in Service Charges

Remarks:

1. The above fee is for reference only and it is only applicable to Shun Hing group authorized Hong Kong Official goods. The Carry-in Service Fee is not including parts replacement fee, particular repair item and additional fee (if applicable).
2. If the electrical appliance is within warranty period, the customer is required to present the Product Warranty Card with the Official Invoice issued by the dealers of HK and Macau to our service station staff for carry-in warranty service. If the official invoice/the warranty card cannot be present or the warranty period is ended, repair fee and repair parts fee will be charged. Paid fee is non-refundable
3. For the carry-in repair service, please pay the Carry-in Service Fee by Cash or Credit Card (VISA / MASTER) in advance while service registration. This Carry-in Service fee is non-refundable. After the repair is completed, please collect the product at our company and pay the repair fee by Cash, Credit Card (VISA / MASTER) or Octopus (No Add Value Service).
4. Customer is responsible to deliver the appliance with the accessories like charger, power cable to our service center for the carry-in repair service (No reservation needed), and to pick up the repaired product from the same location. Please chick HERE for our service center address and office hours.
5. Parts replacement cost will be quoted after the inspection by our technician and determined the cause of the defect. The carry-in service fee is non-refundable even though the client declines to have it further repaired after inspection.
6. If the age of the appliance is 7 years or above, some repair parts may be discontinued. If the product cannot be repaired due to parts discontinued, the carry-in service fee should still apply. All fees are non-refundable.
7. Above service charges are subject to change without prior notice.
8. In the event of any dispute, our Company reserves the right to make the final decision.

For any enquiries, please click HERE to contact us.

1) e-Coupon will be sent by SMS within one working day. Please get your e-Coupon by clicking the SMS link

2) You can via http://www.shunhing-service.com/zh/service_appt_clean for make a service appointment or will need to screenshot the e-Coupon or provide the e-Coupon code to our Customer Service team via WhatsApp (852) 6302 5640 for service appointment

Remark: Due to limited daily quota, all service appointment should be made at least five working days in advance.

Remarks:

1) Table Stand Television Standard Installation Service is only applicable on newly purchased but not installed Panasonic / Rasonic/ JVC Television

2) Table Stand Television Standard Installation Service does not cover wall mount installation, reinstallation, dismantling, to transport, to disposal or set up any accessories/exterior equipment of the product.

3) The customer must present the Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification.

4) Any blockage should be cleared by the customer. A removal fee will be charged in case additional labour is required to move the appliance to a serviceable area.

5) If the installation position is unsuitable or unsafe, our company reserves the right to refuse to provide the installation service.

6) Installation Service is only applicable to Shun Hing group authorized Hong Kong Official goods.

7) In the event of any dispute, our Company reserves the right to make the final decision.

For any enquiries, please click HERE to contact us.

Remarks:

1) Washer Standard Installation Service is only applicable on newly purchased and not installed Panasonic or Rasonic Washer

2) This price list is for reference purpose only. Price will be quoted separately under special circumstances.

3) Washer Standard Installation Service does not cover reinstallation, dismantling, to transport, to disposal or set up any accessories/exterior equipment of the product.

4) The customer must present the Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification.

5) Any blockage should be cleared by the customer. A removal fee will be charged in case additional labour is required to move the appliance to a serviceable area.

6) If the installation position is unsuitable or the washer is unable to install due to technical or safety issue, our company reserves the right to refuse to provide the installation service.

7) Installation Service is only applicable to Shun Hing group authorized Hong Kong Official goods.

8) In the event of any dispute, our Company reserves the right to make the final decision.

Panasonic、Rasonic and Frostar Window Type Air Conditioner Standard Installation Service Fee

Remarks:

• Window Type Air Conditioner Standard Installation Service is only applicable on newly purchased and not installed Panasonic, Rasonic or Froster window type air conditioner
• This price list is for reference purpose only. Price will be quoted separately under special circumstances. All the additional works and charges are subject to our installation technician’s final confirmation during the on-site installation service.
• Other additional works not included on the above price list will be separately quoted. (Eg. Submission of Certificate of Completion of Minor Works MW05, scaffolding fee).
• An air-conditioner can only install on a stable window sill or stand with sufficient space.
• The installation location of air conditioner is decided by the customer, who is obligated to obtain the permit from co-owner of property, owner’s corporations management office, building management company, HK Housing Authority, etc. on the right to use the common part comply with the obligations of the Building Deed of mutual covenant. The customer should confirm the installation details with our installation technician before work. If there is any dispute on the installation location and need to change the location after the installation works starts, additional dismantle and re-installation fee will be charged to the customer.
• 12-month warranty is provided for the installation work (Start from the installation complete date). The warranty includes (i) Air conditioner aluminum frame (newly installed); (ii) Silicone to seal the glass. The warranty does not include: scaffolding and safety racks, which must be provided by the customer; Problems caused by poor maintenance (such as water leakage due to insufficient regular maintenance of the air-conditioner drain pipe)
• Window Type Air Conditioner Standard Installation Service does not cover reinstallation, dismantling, transportation or setup of any accessories/exterior equipment of the product.
• The power supply/ socket provided by the customer must comply the Code of Practice for Electricity (Wiring) Regulations。
• Additional Installation work must arrange and complete with the standard installation work. Otherwise, an additional surcharge will be applied.
• The customer need to present the Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification.
• Any blockage should be cleared by the customer before work. A removal fee will be charged in case additional labour is required to move the appliance to a serviceable area.
• If the installation position is unsuitable or the air conditioner is unable to install due to technical or safety issue, our company reserves the right to refuse to provide the installation service.
• Installation Service is only applicable to Shun Hing group authorized Hong Kong Official goods.
• In the event of any dispute, our Company reserves the right to make the final decision.

To book the installation service, please click HERE to contact us.

Panasonic/Rasonic Panasonic and Rasonic Split Type Air Conditioner / “Smaller” Series Split Type Air Conditioner / Window Split Type Air Conditioner Standard Installation Service Fee

備註:

1. For the split type air conditioner installation service, an on-site sighting service must be arranged in advance. The sighting fee is HK$150 / visit. The sighting fee will be charged even though the installation area is not suitable or customer do not employ our company to install the new split type air conditioner after the sighting service. Our company will provide the official quotation after the sighting service. The customer needs to confirm the quotation and complete the installation service within 30 days after the quotation issued. After the completion of the installation service, the paid sighing fee HK$150 will be refunded from the installation service fee.
2. The Split Type Air Conditioner Standard Installation Service is only applicable on newly purchased and not installed Panasonic or Rasonic split type air conditioner
3. This price list is for reference purpose only. Price will be quoted separately under special circumstances. All the additional works and charges are subject to our quotation after the sighting service.
4. Other additional works not included on the above price list will be separately quoted. (Eg. Submission of Certificate of Completion of Minor Works MW05, scaffolding fee).
5. The installation location of air conditioner is decided by the customer, who is obligated to obtain the permit from co-owner of property, owner’s corporations management office, building management company, HK Housing Authority, etc. on the right to use the common part comply with the obligations of the Building Deed of mutual covenant. The customer should confirm the installation details with our installation technician before work. If there is any dispute on the installation location and need to change the location after the installation works starts, additional dismantle and re-installation fee will be charged to the customer.
6. 12-month warranty is provided for the installation work (Start from the installation complete date). The warranty includes (i) Air conditioner aluminum frame (newly installed); (ii) Silicone to seal the glass. The warranty does not include: scaffolding and safety racks, which must be provided by the customer; Problems caused by poor maintenance (such as water leakage due to insufficient regular maintenance of the air-conditioner)
7. Split Type Air Conditioner Standard Installation Service does not cover reinstallation, dismantling, transportation or setup of any accessories/exterior equipment of the product.
8. The power supply/ socket provided by the customer must comply the Code of Practice for Electricity (Wiring) Regulations。
9. Additional Installation work must arrange and complete with the standard installation work. Otherwise, an additional surcharge will be applied.
10. The customer need to present the Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification.
11. Any blockage should be cleared by the customer before work. A removal fee will be charged in case additional labour is required to move the appliance to a serviceable area.
12. If the installation position is unsuitable or the air conditioner is unable to install due to technical or safety issue, our company reserves the right to refuse to provide the installation service.
13. Installation Service is only applicable to Shun Hing group authorized Hong Kong Official goods.
14. In the event of any dispute, our Company reserves the right to make the final decision.

15.  

    To book the installation service, please click HERE to contact us.

Remarks:

1) The above charge rates apply to the standard installation only (ecclude optional installation items)

2) An on-site visit is necessary prior to issue the quotation, a sighting charge of $150 shall be levied to the customers on the visit job.

3) For special installation, the charges shall be quoted separately to custome case by case basis.

4) The sighting charge shall be refuned to the customers, in case the customer confirms the quotation of installation by SHESC.

5) Installation service only available on Tuesday and Friday (Outlying islands, Restricted areas, Ma Wan, Tung Chung and Discovery Bay)

6)In the event of any dispute, our Company reserves the right to make the final decision.

For any enquiries, please click HERE to contact us.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

The reasons of why Air-Conditioners water dripping

The resonas of why the Air Conditioners making noisy

The resonas of why the Air Conditioners smells bad

Please note that Firmware Update is supported via the Internet only (Network connection is required).  During update, your TV will automatically reboot a few times and it will take about 10 minutes to complete.

1. Turn-on the TV.
2. Press [Menu] button to display Main Menu
3. Select [Settings] > [Device Preference] > [About] > [System update]
4. Press OK button.
5. “System update is available” message will be displayed if update is available and download the new firmware
6. Press "Restart now".
7. System update is started.

With effect from 1 April 2021, the following new DTT frequency channels will be used for broadcast transmission -

• RTHK TV 31, RTHK TV 32 and RTHK TV 33 will use UHF Channel 27 (i.e. 518 – 526 MHz).
• Jade 81, ViuTVsix 96 and ViuTV 99 will use UHF Channel 37 (i.e. 598 – 606 MHz).

For the locations of TV transmitter stations, please click here for the Frequency Table for Television Broadcasting Services in Hong Kong.

1. Turn-on the TV.
2. Press (Menu) button on remote control unit.
3. Press [︿ / ﹀ ] button to select (Setup), then press (OK) button.
4. Press [︿ / ﹀ ] button to select (Digital TV Tuning Menu), then press (OK) button.
5. Press [︿ / ﹀ ] button to select (New Channel Message), then select (On/Off) and press (OK) button.
6. Last press (Menu) button two times for exit.

1. Turn-on the TV.
2. Press (Menu) button on remote control unit.
3. Press [︿ / ﹀ ] button to select (Setup), then press (OK) button.
4. Press [︿ / ﹀ ] button to select (Digital TV Tuning Menu), then press (OK) button.
5. Press [︿ / ﹀ ] button to select (Auto Tuning), then select (Start Auto Tuning) and press (OK) button.
6. Auto Tuning is now complete and the TV is ready for viewing.

Panasonic TV H400 Series Channel Setting Tutorial:   

https://youtu.be/dvxryyC2XYs

Panasonic TV GX600 Series Channel Setting Tutorial:

https://youtu.be/LXDudRqQURk

Panasonic TV HX700/800/900/HZ1000 Series Channel Setting Tutorial:

https://youtu.be/78khSlDo2wY

1. Turn-on the TV.
2. Press (Menu) button on remote control unit.
3. Press ( < / >) button to select (Channel) then press (OK) button.
4. Press ( ︿ / ﹀ ) button to select (Auto Search), then press (OK) button.
5. Auto Search complete.

JVC TV LT-24HS370 Channel Setting Tutorial:   

https://youtu.be/dN99t_Do8Sg

JVC TV LT-32HS378, LT-32HS378, LT-32HS560, LT-32HS578, LT-43HS578 Channel Setting Tutorial:

https://youtu.be/5uz53BhOXj8

1. Turn-on the TV.
2. Press MENU and ◀▶ buttons to select the CHANNEL.
3. Press ▲▼ button to select the items.
4. Press ENTER or ▶ button to enter the submenu.
5. Press ▲▼ buttons to select Auto Tuning. Press ENTER button to enter Auto Tuning, the TV will search channels automatically.

Rasonic TV RLT-S24F Channel Setting Tutorial:   

https://youtu.be/MZEk4kIWadk

Rasonic TV RLT-Q32ILC Channel Setting Tutorial:

https://youtu.be/la056l_Dq2I

Image retention on screen is not considered as malfunction when any still parts of the image have been displayed for a long period. Please perform the pre-installed panel maintenance function in a regular basis to prevent image retention. During the panel maintenance, please avoid touching and exerting any pressure on the screen (e.g. wiping the screen etc.)

There are two types of the panel maintenance as following

1) Normal maintenance:  Normal maintenance program will automatically starts when turning the TV off with the remote control. During the panel maintenance the screen turns to orange.  It will takes approx. 10 minutes. After finished, the TV will automatically turn off (Standby mode)

2) Regular maintenance: When regular maintenance is necessary, the massage appears on the screen after turning the TV off with the remote control. Please follow the on-screen instruction to start the regular maintenance program. During the panel maintenance, the screen turns to orange and a white horizontal line appears on the screen for a while.  This is not a malfunction.  The regular maintenances will takes approx. 80 minutes.  After finished, the TV will automatically turn off (Standby mode)

The remote control must be paired with the Thermo Ventilator before use. Within one minute after the Thermo Ventilator is powered on, press and hold the buttons “HEAT” and “VENT.” on the remote control for 3 seconds to complete the pairing process. When the pairing is successful, three beeps will be heard.

The remote control must be paired with the Thermo Ventilator before use. Within one minute after the Thermo Ventilator is powered on, press and hold the buttons “HEAT” and “VENT.” on the remote control for 3 seconds to complete the pairing process. When the pairing is successful, three beeps will be heard.

Only available in Chinese.

有機會廚餘攪碎機跳至 Reset 按鈕。

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

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Only available in Chinese.

Aneroid battery (Dry battery) can be classified into Carbon Zinc battery, Alkaline battery and Nikckel Hydrogen battery.   

Carbon Zinc battery is recommended for devices with low power consumption and non-long-term use (usually takes a long time to replace battery).  For example, remote control, clock, radio and other low power devices.

Alkaline battery is recommended for devices with large power consumption and long term use (replace battery more often). For example, electric shaver, wireless mouse and remote control toys, etc.  

Nikckel Hydrogen battery is recommended for “Heavy Continuous Drain” and frequently used devices (more environmentally friendly and rechargeable). For example, digital camera, external flashes, and remote control toys, etc.

To avoid leakage of battery. It is recommended to remove battery if it is not use for a long time.  

Only available in Chinese.

Only available in Chinese.

Only available in Chinese.

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為保障顧客及員工的安全，所有戶外工作的上門外勤服務將停止，因天氣關係無法完成的外勤服務，我們會重新安排上門日期及時間。

上門外勤服務﹑客戶服務中心及服務熱線將停止服務，因天氣關係無法完成的外勤服務，我們會於正常辦工後聯絡客人重新安排上門日期。