Starting from January 1, 2026, the warranty service for KÄRCHER products (Hong Kong and Macau) will be provided directly by the manufacturer, Kärcher Germany Co., Ltd. After purchasing a product, customers requiring related warranty and after-sales service must present the original invoice issued by the authorized dealer and the warranty registration card issued by Kärcher Germany Co., Ltd. for verification. If the product exceeds the warranty service period, customers must pay the relevant fees according to the service price list of the Kärcher Germany Co., Ltd. Repair Center. Customers who complete the online product warranty registration within ten days after purchase will enjoy a two-year free warranty service.

For the relevant warranty terms and conditions, please refer to the webpage of Kärcher Germany Co., Ltd.:

https://www.kaercher.com/hk-zh/636086/support/online-shop-information/extended-warranty.html

If you require after-sales assistance for KÄRCHER products, please contact the Kärcher Germany Co., Ltd. Repair Center.

Address: 12/F, Wah Bing Centre, 122 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Normal Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Lunch Break: 1:00 PM to 2:00 PM)
General Enquiries: +852 2357 5863
Fax: +852 2357 5632
Email: info@kaercher.com.hk

• Customers who purchased KÄRCHER products before January 1, 2026 (holding a warranty registration certificate issued by Shun Hing Innovative Concept Co., Ltd.) and have completed the registration can still enjoy the after-sales warranty service provided by the manufacturer, Kärcher Germany Co., Ltd., within the warranty period.